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Davide Scuteri Moretti
Senior Data Architect
Home/Architectures/Enterprise Operations
Enterprise Operations
Role
Principal Semantic Architect

OCTAVIA / ServiceNow

Semantic Data Objects

Eight governed objects modelling identity, work, service, topology, SLA, risk, change and knowledge — rather than replicating ticket tables.

Architecture Flow
ServiceNow SourcesCMDB · CSDM · Work ·KnowledgeMetadata GovernanceIdentity & AccessWork & ServiceFulfilment · TopologySLA · Change · RiskTime & ControlKnowledge & EvidenceResolution
§ 01 Context

The architecture integrates ServiceNow into OCTAVIA as a computational representation of work, service, time, risk, identity, topology and knowledge, not as a ticketing replica.

§ 02 Designed System
Semantic modelling in place of table-level replication
Eight governed Data Objects
Explicit optimisation rationale for cross-domain queries
§ 03 Capabilities
  • Cross-domain traceability from change to service level
  • Executable SLA and risk analysis
  • Knowledge and evidence resolution linked to operational work
§ 04 Objects & Stack
Data Objects
  • SN_Platform_Metadata_Governance_DO
  • SN_Identity_Organization_Access_DO
  • SN_Operational_Work_Item_DO
  • SN_Service_Catalog_Fulfillment_DO
  • SN_Configuration_Service_Topology_DO
  • SN_Service_Level_Time_Performance_DO
  • SN_Change_Risk_Control_DO
  • SN_Knowledge_Evidence_Resolution_DO
Technologies
PostgreSQLSparkAirflowPython
§ 06 Related Reading